Frequently Asked Questions

Find answers to common questions about Cardify

Collections & Wishlists

How do I add cards to my collection?

Navigate to any card detail page and click the "Add to Collection" button. You can specify the quantity you own and the condition of each card. Premium users can also add purchase price and notes.

Can I track multiple versions of the same card?

Absolutely! You can track different conditions, editions (regular, reverse holo, etc.), and even note which are for trade versus your personal collection.

What's the difference between Collection and Wishlist?

Your Collection tracks cards you currently own, while your Wishlist helps you remember cards you want to acquire. Both features help you organize and track your Pokémon TCG goals.

How do wishlists work?

Add any card to your wishlist from its detail page, then set a priority and notes to remember why you want it. Unlike your collection, a wishlist tracks cards you don't own yet. Free accounts can track up to 100 wishlist cards, Premium is unlimited.

What are favorite sellers?

Cardmarket and TCGPlayer don't offer a way to save your favorite sellers, so we built it here. Add the sellers you buy from regularly, whether that's for their fast shipping, competitive prices, or great communication, and use the notes field to remind yourself why. One click takes you straight to their stock on the marketplace.

What card variants do you track?

We track reverse holos, first editions, shadowless printings, and more, so your collection reflects exactly what you own. Free accounts can track modern variants, Premium adds vintage variants like 1st Edition and Shadowless.

Can I print a checklist or binder dividers for my physical collection?

Yes, every set has a downloadable master checklist and binder dividers to help keep your physical collection organized. Free accounts can download up to 3 of each per month, Premium is unlimited.

What is Bulk Mode?

A Premium feature that lets you add multiple cards and variants to your collection or wishlist at once from a set's card list, instead of adding them one by one. Useful when you're logging a large purchase or a set you already own in full.

Privacy & Security

Is my collection data private?

Yes! Your collection data is completely private by default. Only you can view your collection unless you explicitly choose to share it. We never sell or share your personal data with third parties.

Do you sell my information?

No, never. We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is used solely to provide and improve the Cardify service.

How can I export my data?

Premium users can export their entire collection as a CSV file from the Collection page. Free users can contact support for a one-time data export. We believe in data portability and transparency.

How do I delete my account?

You can delete your account from Account Settings. This will permanently remove all your data including your collection, wishlists, and account information. This action cannot be undone.

Can I turn off price alert emails?

Yes. Go to the Price Alerts page and toggle "Email notifications" off, the same toggle is also available under Profile > Email Preferences. Your alerts keep tracking prices in the background either way; turning emails off just stops the daily digest, it doesn't delete or pause your alerts. You can turn it back on anytime, and you'll also find a one-click unsubscribe option in every price alert email itself.

Can I share my collection or wishlist with others?

Yes, Premium accounts can make their collection and wishlist public and share them via a link or QR code, so other collectors or friends can browse what you own or want. This is off by default. Turn it on anytime from Profile > Sharing Settings.

Technical Issues

Where does your pricing data come from?

Our pricing data comes directly from TCGPlayer via the Pokémon TCG API. Prices are updated daily and reflect market, low, and mid-range values for each card.

How accurate are the prices?

Prices are as accurate as TCGPlayer's market data, updated daily. However, actual selling prices can vary based on card condition, seller, and market fluctuations. Always verify current prices before making purchases.

Why isn't my new set showing up?

New sets are added to our database within 24 hours of being available on the Pokémon TCG API. If a set is missing after 48 hours, please contact support. Some preview or promotional sets may have delayed data availability.

What browsers do you support?

Cardify works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience. Mobile browsers are fully supported.

Can I access Cardify on my phone?

Yes! Cardify is fully responsive and works great on mobile devices. We're also working on dedicated iOS and Android apps for an even better mobile experience.

Getting Started

How do I get started with Cardify?

Simply create an account and you can start browsing our complete database of Pokémon TCG cards. Use the search function to find specific cards, or browse by set. When you find cards you own, click "Add to Collection" to start tracking your collection.

How often is the card database updated?

Our database is automatically updated daily with the latest card information and pricing from the Pokémon TCG API. New sets are typically available within 24 hours of their official release.

Can I import my existing collection?

Yes! Premium users can import their collection via CSV file. Simply export your collection from your current tracking tool and upload it to Cardify. We support most major CSV formats.

Is Cardify available in my country?

Cardify is currently available in the EU, UK, US, Canada, Australia, New Zealand, Norway, and Switzerland. If you're outside these countries, you'll see a notice when you try to register. We're not able to offer the service elsewhere right now.

Pricing & Subscriptions

What's included in the free plan?

The free plan includes: browsing all cards and sets, collection tracking up to 300 unique cards, a wishlist up to 100 unique cards, and daily price updates. Perfect for casual collectors!

What are the Premium features?

Premium subscribers get: unlimited collection and wishlist size, unlimited CSV import/export (free accounts get 1 export per day and no import), vintage variant tracking (1st Edition, Shadowless, and more), advanced filtering and sorting, all completion modes, the analytics dashboard, price alerts, and collection and wishlist sharing with QR codes.

How do I cancel my subscription?

You can cancel your subscription anytime from your Account Settings page. Your Premium features will remain active until the end of your current billing period. No refunds for partial months.

Do you offer refunds?

We offer a 14-day money-back guarantee for annual subscriptions. Monthly subscriptions are non-refundable, but you can cancel at any time to avoid future charges.

What are price alerts?

A Premium feature that watches a card's price for you. Set a threshold (above, below, or leaving a range), and if it's crossed you get an email digest listing everything that triggered, grouped into at most one email per day.

What does the analytics dashboard show?

A Premium feature showing how your collection's value has changed over time, a breakdown by set and rarity, and your top 10 most valuable cards, so you can see where your collection's value is concentrated.

Still have questions?

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